Refund Policy

Last updated: 2 November 2026

Credits and subscriptions

Credits are added to your account as soon as the payment is confirmed on the blockchain, usually within minutes. Digital content is delivered immediately, so by buying you agree that performance starts at once.

When we refund

• You paid and credits were not added within 24 hours and we cannot add them.
• You were charged twice for the same order.
• The service was unusable for a continuous period of more than 7 days in a paid month.

When we do not refund

• Credits already spent on generated content.
• A change of mind after the content was delivered.
• Network fees paid to the blockchain, which are never ours to return.
• Accounts closed for breaking the terms.

How to ask

Write to [email protected] from the email on the account, with the transaction hash and the date. We answer within 5 working days. Refunds are sent to the same wallet address the payment came from.